Telephoning
Telephoning phrases
When using the phone, it is very important to make a good impression on the customer. Telephoning phrases can help you to be polite and successful on the phone.
Study the typical phrases used for telephoning, then do the task below.
Match the telephoning phrases with the situations in which you use them.
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Answering the phone
XYZ company, how can I help you?
Hello, Tom speaking.
Others
I'm afraid she is not available at the moment.
The line is engaged.
I'm sorry, he is out of the office.
Could you take a message please?
Could she phone me?
Shall I ring back later?
Could you give her a message please?
I'm afraid the line is bad.
Taking a message
Sorry, what was your name again?
Can I take a message?
Would you like to leave a message?
Could you spell that for me?
Could you repeat that please?
Could you say that again, please?
Saying why you are calling
I am calling about
I've got a few questions
I would like to make a complaint about
I'd like to enquire about
Can I speak to.... ?
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